FAQs
What is the return policy?
Returns are acceptable within 48 hours after the customer receives the order.
Customer must inform SVG about the return request through its social media platforms.
In case SVG delayed in replying to the customer, SVG will be responsible for this delay, get back to the time of delivery and when the customer contacted us, and either accept the return request or reject it if the return period was already expired.
The item to be returned must be in its original conditions (with the price tag, not worn,
not washed, not damaged due to harsh usage).
What is the refund policy?
All returns that are shipped back within the 14-day time period will be refunded to the original form of payment and maybe refunded through digital transaction to provide safety and prevent threfts and faurd that may occur during the refund process.
Any refund process will under go different shipping pricing calulations (decided with the customer before confirming the return request) to ensure that the item may be exposed to unsuitable way of packaging and delivery that may cause damage to the item.
Please note that in case of a written notice and proof of a return to SVG within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received written proof of a return, we allow 30 days to issue a refund.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured locally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
